Challenges of Cleaning Hotels
Hotels are unique when compared to other commercial properties you may be responsible for maintaining. They operate on a different schedule, never actually close for the day, and people are constantly going in and out of them.
Jo Ann Miya, regional director of OpenWorks in California, says her company cleans offices and multitenant buildings. However, the hotel it services is challenging, she said, because guests use the restrooms 24 hours a day, seven days a week. This differs from an office space, where most employees go home at a particular time and cleaning staff can work after hours once office employees have left for the day.
Timing is also a concern in terms of scheduling services due to hotel guests’ unpredictable schedules. Juan Catoni, vice president of franchise operations for Anago Cleaning Systems, said typically, “guests don’t check out of the hotel at the proper time, so you have to keep a crew at the hotel for a longer time than typically planned.”
Leslie Dasch, president of Yes Hotel Services, works for hotels in Florida. She also oversees the cleaning of facilities in the northeast as well as Louisiana. “When cleaning a hotel, you must be conscious of not disturbing the guests’ experience,” she said. “Providing a clean and safe environment, while thousands of busy guests enjoy the hotel amenities, is a constant challenge of cleaning hotels.”
Finding janitors who want to work for your team long term can prove to be difficult as well, according to David Tucker, hospitality division director at Jani-King International, Inc., who says turnover in the housekeeping department can be exceedingly high. “Occupancies are cyclical,” he said, “so there are periods that you have too many staff members and others when you don’t have enough.”
How Contractors Clean and Service Hotels
Once you determine how to deal with the challenges of working in the hospitality industry, you can dive into the day-in and day-out cleaning practices.